Agita Wijaya

Product Operations Lead

I help growing companies unlock traction by combining product strategy, operations design, and hands-on execution—without the cost of a full-time hire.

About Me

Hello, I'm Agita. I’m a Product Operations leader who loves making work feel easier for product teams. Over the past decade, I’ve improved workflows, aligned teams, and rolled out tools like Heap, Pendo, Appcues, Jira, and LaunchDarkly to give organizations clearer visibility and smoother execution.My goal: help teams move with confidence and focus on what really matters.

What I Do:

  • Product Process and Structures

  • Roadmapping & prioritization

  • Release Process and Internal Enablement

  • Tool Implementation (Pendo, Jira, Heap, Launchdarkly, AppCues, etc.)

  • Workflow automation

  • Cross-Team enablement & execution support

Fractional Support:

  • Part-time (up to 20 hrs/week)

  • Project-based

Why Fractional Product Ops Lead?

  • Senior expertise, flexible cost

  • Faster execution than hiring a full-time role

  • Objective guidance + hands-on implementation

  • Clear deliverables every week

Who I Work With

  • Startups without a product/ops lead

  • Product leaders needing structure & execution

  • Teams scaling past founder-led processes

  • Teams needing implementation help, such as Product Analytics, CSAT survey strategy, and Jira structure

Let's get organized!

01

Product Operations Foundations

I build the operational structure product teams rely on: prioritization frameworks, intake workflows, cross-functional alignment, and clear processes that reduce ambiguity and accelerate execution.

02

Tooling Assessment & Implementation

I help companies choose, implement, and operationalize the right product tools. From Heap, Pendo, Appcues, Jira, Confluence, and LaunchDarkly to knowledge bases and support systems, I ensure tools work together seamlessly and actually improve how teams build.

03

Workflow Optimization & Cross-Team Alignment

I streamline how teams collaborate by uncovering friction points, improving handoffs, revamping documentation, and creating visibility across initiatives, so that Product, Engineering, CS, and GTM teams move forward in sync.

04

Custom Request

Connect with me on larger initiatives, such as end-to-end CSAT program, Beta Program, or to pick my brain. The sky's the limit.

01

Product Operations Foundation

Set up the core systems your product org needs to run smoothly.

I build lightweight, scalable structures—intake workflows, prioritization frameworks, process templates, and cross-functional operating rhythms—that give teams clarity, consistency, and momentum from day one.

  • Audit of current product processes & workflows

  • Intake, prioritization, and planning framework setup

  • Custom templates (PRDs, TDDs, launch plans, etc.)

  • Cross-functional communication rhythm (cadence, structure, reporting)

  • Light change management guidance

  • Final recommendations + implementation roadmap

Best For: Early-stage teams needing structure or companies scaling beyond founder-led processes.

02

Tooling Assessment and Implementation

Get the right tools working the right way.

I evaluate, implement, and operationalize platforms like Heap, Pendo, Appcues, Jira, and LaunchDarkly to improve visibility, streamline communication, and support better decision-making across product teams.

  • Tool assessment & recommendation (Heap, Pendo, Appcues, LaunchDarkly, UserVoice, Jira/Confluence, etc.)

  • Negotiation support and vendor alignment

  • Full implementation setup (tracking plan, workflows, rules, guides)

  • Configuration of dashboards, flags, or in-app guides

  • Documentation + enablement for product & engineering teams

Best For: Product orgs wanting better visibility, feature adoption tracking, or scalable operational tooling.

03

Workflow Optimization & Cross-Team Alignment

Make collaboration seamless across Product, Engineering, CS, and GTM.

I identify friction points, redesign workflows, improve documentation, and create alignment mechanisms that ensure teams stay synced and execute more efficiently.

  • Weekly hands-on support to identify friction and streamline workflows

  • Revamp of cross-team handoffs (Product → Engineering → CS → GTM)

  • Clearer processes for planning, releases, and communication

  • Knowledge base improvements (Support, Product, Internal documentation)

  • KPI visibility setup: dashboards, updates, status cadence

  • Guidance for PMs, leads, and stakeholders

Best For: Teams feeling stretched, misaligned, or slowed down by unclear processes or too many tools.

Ready to work together?

Say hello and tell me how I can help! Include your name, your company, and what you are looking for, and I will be in touch within 24 hours!

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